Service Commitment

The customer is always our main priority. We are dedicated to deliver the highest level of satisfaction in the implementation of our product.

Høglund’s Service and Support team will respond to the customer request within 24 hours. We provide the following services

  • Technical support through telephone, email or remote connection.
  • Field engineers on-board for service, troubleshooting or assistance.
  • Assistance with playback analyzes and fault findings.
  • Training sessions for all types of users.

The customer is always our main priority. We are committed to providing easy access to support and service, and to responding promptly to your needs. Support and service activities are supervised from our headquarters in Norway and from our other service centres around the globe. We are dedicated to deliver the highest level of satisfaction in the implementation of our solutions. Our commitment to our customers are:

  • Quality product – We are confident and our solutions are unique, and we therefore offer all our customer lifetime software guarantee.
  • Responsiveness - Høglund technicians will always be available for emergency service and assistance. As long as the vessel have internet access and Høglund approved remote equipment on-board we will assist remotely for troubleshooting or other inquires. 
  • High level of competence -   Our people are the key to our success and they are experts within their field, many with more than 10 years of experience withing marine industry. 

24h Service & Support Line

Our Automation Solution is installed on numerous of different vessels world wide. For emergency service and assistance, use our  24h Service and Support line. For all other enquirers, please contact our main office during normal work-hours, or send a service request to service@hma.no 

24h Service and Support line: +47 911 40 996